Refund policy

Last Updated: 15/09/2025

At Dniza Chikankari, we want you to be fully satisfied with your purchase. If there is an issue with your order, we are here to help.

1. Eligibility for Returns

You can request a return if:

  • You received a defective or damaged product

  • You received the wrong item

  • The product does not match the description

  • The size does not fit (exchange or store credit available)

📌 Return window: Within 7 days of delivery
📌 Condition: Item must be unused, unwashed, and in original packaging with tags

2. Size-Related Exchanges

  • If the size doesn’t fit, we offer exchange or store credit

  • Customer pays return shipping for size-related exchanges

3. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery

  • Send clear photos/video of the issue

  • After verification, we will issue a replacement or refund

4. How to Request a Return

To initiate a return:

📧 Email: dnizachikankari@gmail.com
📞 WhatsApp: 9621786920

Please share:

  • Order number

  • Reason for return

  • Photos (if defective/damaged)

We will provide the return instructions and the courier details.

5. Refunds

  • Refunds are processed within 7 business days after we receive and inspect the returned item

  • Refunds are issued to the original payment method

  • For exchanges, the replacement is shipped after the returned item is received

  • Store credit (if chosen) will be provided as a gift card or coupon code

6. Non-Returnable Items

  • Customized or altered products

  • Items without tags/original packaging

  • Used or washed items

  • Clearance / sale items

7. Return Shipping Charges

  • FREE return shipping for defective, damaged, or incorrect items

  • For size or preference-based returns, the customer pays shipping charges

  • No restocking fee applies

8. Processing Time

  • Once we receive your return, inspection takes 24–48 hours

  • Refund/Exchange is processed immediately after approval

  • Banking delays may extend processing time slightly