Return & Refund Policy

Return & Refund Policy – Dniza Chikankari

At Dniza Chikankari, we want you to be happy with your purchase. If you need to return an eligible product, please review the following return and refund terms carefully.

Return Window

  • Returns are accepted within 7 days of delivery.

  • The return request must be raised within 7 days from the date the order is delivered.

  • Products must be unused, unworn, unwashed and in their original condition.

  • Original tags, labels, packaging and other accessories, if provided, must be intact.

  • All returns are subject to inspection and approval by Dniza Chikankari.

Change of Mind / Personal Preference Returns

Returns due to reasons such as:

  • Change of mind

  • Purchased by mistake

  • No longer required

  • Gift recipient already having a similar product

  • Personal preference

  • Change in styling preference

may be accepted subject to our return eligibility conditions.

For customer-initiated change-of-mind or personal-preference returns, the reverse pickup/return shipping charge will be borne by the customer.

The applicable return shipping charge will be communicated before the return pickup is arranged.

Please note that free shipping on orders does not include free return shipping.

Wrong, Damaged or Defective Products

If you receive:

  • A wrong product

  • A damaged product

  • A defective product

  • A product materially different from what was ordered

please contact us as soon as possible after delivery.

In such cases, Dniza Chikankari will review the issue and, where the return is approved, arrange the appropriate return solution.

For damaged, defective or incorrect products, customers may be requested to provide clear photographs or videos of the product and packaging for verification.

Returns & Refunds Not Available In The Following Cases

A return or refund will generally not be accepted if:

  • The return request is made after 7 days from delivery.

  • The product has been worn, used, washed, dry-cleaned, altered or modified.

  • The product has been damaged after delivery due to customer handling, washing, ironing, staining or improper use.

  • Original product tags, labels or packaging have been removed, damaged or are missing.

  • The product is returned incomplete or with missing accessories/items originally included with the order.

  • The product has been damaged during the return process due to improper packaging by the customer.

  • The product shows signs of use, perfume, makeup, stains, odour or other wear.

  • The customer refuses or fails to hand over the parcel for an approved return pickup within the applicable return period.

  • The product is specifically marked as non-returnable on its product page at the time of purchase.

  • Sale, clearance, discounted or promotional items are non-returnable and non-refundable, except where the product is received damaged, defective, incorrect or materially different from what was ordered.

  • The return is requested solely because of minor variations in embroidery, thread placement, texture, colour tone or finish that are naturally associated with handcrafted products.

  • The returned product does not match the product originally shipped by Dniza Chikankari.

  • Any other return condition specified on the product page or communicated at the time of purchase has not been fulfilled.

Important: Where applicable law requires a remedy for a defective, damaged, incorrect or materially misrepresented product, those rights will continue to apply.

Return Eligibility

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must not have been washed, altered or damaged after delivery.

  • Original tags, labels and packaging should be intact.

  • The return request must be raised within the applicable return period.

  • The product should be returned in the same condition in which it was received.

  • The product must pass our return quality inspection.

Return Pickup

Once your return request is approved, we will arrange a reverse pickup through our courier partner.

  • Return pickup availability depends on courier serviceability at the customer's location.

  • Customers must ensure that the parcel is properly packed and ready for pickup.

  • The customer is responsible for ensuring that the correct product is handed over to the courier.

  • Return pickup timelines may vary depending on the courier partner and location.

  • For customer-initiated returns, applicable reverse shipping charges will be borne by the customer.

Refund Process

Refunds will be initiated only after the returned product is received and inspected by our team.

Once the returned product passes our quality check:

  • Prepaid Orders: The eligible refund will be processed to the original payment method wherever supported.

  • COD Orders: The eligible refund will be processed through an available bank/UPI refund method after the required details are provided.

  • For customer-initiated change-of-mind or personal-preference returns, the applicable reverse shipping/return pickup charge will be deducted from the refundable amount, where applicable.

  • If the returned product does not meet our return eligibility conditions or fails the quality inspection, the refund may not be approved.

  • Any non-refundable charges, where applicable and communicated to the customer, may be excluded from the refund.

Refund processing and bank/payment-gateway timelines may vary. Once the refund has been initiated by Dniza Chikankari, the applicable refund confirmation will be shared with the customer.

Exchange

Exchange requests may be considered subject to:

  • Product availability

  • Return eligibility

  • Product condition

  • Applicable return window

Please contact us before sending any product back if you would like to request an exchange.

Sale & Discounted Products

Products purchased under Sale, Clearance, Discount, Promotional Offer or Special Deal are non-returnable and non-refundable.

However, if a sale or discounted product is received damaged, defective, incorrect or materially different from what was ordered, please contact us so that we can review the issue and provide an appropriate resolution where applicable.

Non-Returnable Products

Any product specifically marked as Non-Returnable on its product page at the time of purchase will not be eligible for return or refund, except where applicable law requires otherwise.

Handcrafted Product Variations

Dniza Chikankari products feature handcrafted embroidery and traditional workmanship.

Due to the handmade nature of our products, minor variations may naturally occur in:

  • Embroidery

  • Thread placement

  • Stitching

  • Texture

  • Colour tone

  • Finish

Such minor handcrafted variations are not considered defects and may not qualify for a return or refund.

How to Request a Return

To request a return, please contact us with:

  • Order number

  • Product name

  • Reason for return

  • Relevant photographs/videos, where applicable

Our team will review the request and provide the next steps.

Please do not send any product back without receiving return instructions from Dniza Chikankari.

Important Return Conditions

  • Return approval is subject to product eligibility and inspection.

  • A return request does not automatically guarantee a refund.

  • Refunds are processed only after the returned product is received and successfully inspected.

  • Customers are responsible for safely packing the product for return pickup.

  • Dniza Chikankari reserves the right to reject a return if the returned product does not meet the stated eligibility conditions.

  • In cases where applicable law provides mandatory consumer rights, those rights will continue to apply.

Contact Us

For return or refund assistance:

Email: dnizachikankari@gmail.com
Phone: +91 9621786920
Location: Lucknow, Uttar Pradesh – 226016, India

We appreciate your trust in Dniza Chikankari and are always happy to assist you.

Last Updated: 23 August 2026, 10:43 PM IST