Frequently Asked Questions (FAQ)
We’re here to make your shopping experience smooth and enjoyable. Below are answers to some common questions.
🧵 About Our Products
Q: Are your products handmade?
Yes! All our Chikankari pieces are handcrafted by skilled artisans from Lucknow, preserving the authenticity of traditional embroidery.
Q: Do the colors in the pictures match the actual product?
We try to capture the colors as accurately as possible, but slight variations may occur due to lighting and screen differences.
📦 Orders & Shipping
Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can also contact us if you need help tracking.
Q: How long will it take to receive my order?
We typically ship within 2–4 business days. Delivery within India usually takes 5–7 working days. For international orders, delivery may take 10–15 days depending on the location.
Q: Do you offer international shipping?
Yes, we ship worldwide. Shipping charges and delivery times may vary based on your country.
🔁 Returns & Exchanges
Q: Can I return or exchange an item?
Yes, we accept returns and exchanges within 7 days of delivery for unused items. To initiate a return or exchange, contact us with your order details.
Q: Are sale items eligible for return or exchange?
No, sale items are final and cannot be returned or exchanged unless there is a defect.
💳 Payments
Q: What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and COD (Cash on Delivery) for domestic orders.
Q: Is Cash on Delivery available?
Yes, COD is available for orders within India. A small COD handling fee may apply.
👗 Sizing & Customization
Q: How do I choose the right size?
Each product page includes a size chart. Please refer to it or contact us for help before placing your order.
Q: Do you take custom orders?
Yes, we do! For custom sizing, bulk orders, or bridal wear, please contact us directly via email or WhatsApp.
📞 Still Have Questions?
Feel free to Contact Us — we’re happy to help!